Shipping and Exchange

Shipping

IMPORTANT NOTICE:

(Last Updated: 10/20/2026)

New orders are shipping without delay. All remaining orders affected by the earlier packaging delay are expected to ship by October 23. If you have any question regarding your order status or shipment, please reach out to us at contact@yoru.studio.

Thank you for your continued support of Yoru Studio.

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This Shipping Policy outlines important information regarding the shipment of our jewelry. By placing an order with us, you agree to the terms described below. For international shipping information, please refer to Section 11.

1. Shipping Locations:

Orders are shipped from Los Angeles, CA.

2. Shipping Methods and Rates:

Free shipping within the US is offered on orders over $200.
Standard complimentary shipping is fulfilled via USPS Ground. If the shipping address cannot be located within the carrier’s system, the order will be shipped via UPS Ground instead.
We also offer additional shipping options at checkout, each with its own rate and estimated delivery timeframe. Available methods and pricing will be displayed during checkout.

3. Processing Time:

In-Stock Items: Orders containing pieces currently available at our U.S. operating team are typically processed and shipped within 3–5 business days. During periods of high demand, processing times may be slightly extended as we carefully prepare each order.
Shipping Confirmation: Once your order has been prepared for shipment, you will receive a confirmation email with tracking information. Please allow up to 48 hours for your tracking information to update after receiving the email.
Pre-Order Items: If your order includes a pre-order item, the estimated shipping date will be clearly indicated on the respective product page. Your order will be fulfilled according to the estimated shipping timeline of the pre-order item.
New Arrivals & Incoming Inventory: Some pieces listed as available may have recently completed crafting at our atelier in Japan and may still be in transit to our U.S. fulfillment center. These orders may require up to 7 additional business days before dispatch.
Unexpected Delays: In the event of production, inventory, or shipping delays, we will post an update at the top of this Shipping Policy page to keep you informed.

4. Estimated Delivery Times:

Estimated delivery times are provided based on the shipping method selected and the destination.
While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to potential delays caused by shipping carriers or unforeseen circumstances.

5. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

6. Shipping Carriers:

The carrier may vary depending on your location and the selected shipping method.
All free shipping will ship via USPS Ground Advantage or UPS Ground.

7. Shipping Address:

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. We will make an attempt to contact you if this is flagged in our system.

8. Lost or Damaged Shipments:

Yoru is not responsible for packages lost with shipping carriers. In the rare event that your shipment is lost, stolen, or arrives damaged, please first contact your local carrier and then our team immediately. We can assist in filing a claim on behalf of you to receive a refund or replacement.

9. Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address provided by you or a failure to receive the package, we may charge a reshipping fee.

10. Order Modifications and Cancellations:

We may not be able to modify or cancel your order once it has been processed and shipped. Please contact our Customer Service Team for assistance.

11. International Shipping and Processing:

We ship orders world-wide.
Free international shipping is offered on orders over US$300.
International orders are processed and dispatched within 1–7 business days.
For orders below US$300, shipping rates are calculated at checkout based on the destination and available shipping service.
International orders may be subject to customs duties, taxes, or import fees, depending on the destination country.

12. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or the delivery of your jewelry order, please contact us at contact@yoru.studio.

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RETURN & EXCHANGE

Last Updated: 12/13/2025

This Return & Exchange Policy outlines important information regarding the return and exchange of our jewelry. By placing an order with us, you agree to the terms described below.

Once your order has been delivered, you have 14 days to request an exchange for a different size or style, or to receive Yoru store credit. Please note that full refunds are not accepted once an order has been placed, unless the item arrives with confirmed damage or a crafting defect. If your piece arrives with a defect, our warranty will cover a repair, replacement, or refund.

1. Eligibility

We accept exchanges within 14 days of delivery under the following conditions:
- The item must be unworn, unused, and unaltered
- The item must be returned in its original packaging
- The item must show no signs of wear, aging, or damage.
Pieces that have been worn or naturally aged are not eligible for return, as each Yoru piece is designed to evolve with its wearer.

2. Process

To initiate an exchange, please contact us at contact@yoru.studio within 14 days of the delivery date and include your order number and the reason for the exchange.
If your exchange is approved, we will provide you with a return shipping label and instructions for returning the item.
Exchanges will be processed as credits only. Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when it was shipped to you.
Once the item is confirmed to be in an acceptable condition, we will issue the credits to the original purchase account.
A new order needs to be placed for the the item you wish to exchange.

3. Shipping Costs

For approved exchanges: we will provide a shipping label for eligible exchanges. However, the cost of shipping will be deducted from the issued store credits unless the return is due to an error on our part, such as a defective or incorrect item.

4. Crafting Defects

Every Yoru piece is handcrafted to high standards. In case of your jewelry piece arrives with a confirmed crafting defect:
- You may choose between a replacement or a full refund to the original payment method.
- Refunds will be processed within 3 business days after inspection and approval.
Each Yoru piece is intentionally handcrafted and finished to preserve its natural texture and depth. We do not fully polish our pieces to a high-gloss perfection, as subtle surface variations, soft markings, and an aged, vintage character are part of the design philosophy. These characteristics are intentional and inherent to the piece’s aesthetic. They are not considered defects.

5. Limitations of Liability

This Return & Exchange Policy constitutes the sole and exclusive remedy regarding product returns. Yoru Studio disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, Yoru Studio shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products.

6. Changes to this Policy