Shipping and Exchange

Shipping

Last Updated: 2/21/2026

NOTICE:

Due to increased order volume, recent purchases may experience slight shipping delays. As we operate on a made-to-order basis, we are currently experiencing a temporary crafting backlog. Orders will ship on a rolling basis, with all current orders expected to dispatch by March 5, 2026.

This Shipping Policy outlines important information regarding the shipment of our jewelry. By placing an order with us, you agree to the terms described below.

1. Shipping Locations:

Orders are shipped from New York City, NY and Atlanta, GA.
At this time, we ship within the United States only.

2. Shipping Methods and Rates:

We offer multiple shipping options, each with its own rate and estimated delivery timeframe. Available methods and pricing are displayed at checkout.
Free Shipping is offered on all orders over $160
Complimentary shipping is fulfilled via USPS Ground Advantage

3. Processing Time:

For pre-crafted and available pieces, orders are generally prepared for shipment within 1–2 business days, excluding weekends and holidays.
Should any crafting delays arise, a notice will be posted at the top of this Shipping Policy page.

4. Estimated Delivery Times:

Estimated delivery times are provided based on the shipping method selected and the destination.
While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates due to potential delays caused by shipping carriers or unforeseen circumstances.

5. Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your delivery.

6. Shipping Carriers:

The carrier may vary depending on your location and the selected shipping method.
All free shipping will ship via USPS.

7. Shipping Address:

Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses. We will make an attempt to contact you if this is flagged in our system.

8. Lost or Damaged Shipments:

In the rare event that your shipment is lost or arrives damaged, please contact our Customer Service Team immediately. We will work to resolve the issue promptly.

9. Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address provided by you or a failure to receive the package, we may charge a reshipping fee.

10. Order Modifications and Cancellations:

We may not be able to modify or cancel your order once it has been processed and shipped. Please contact our Customer Service Team for assistance.

11. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or the delivery of your jewelry order, please contact us at contact@yoru.studio.

Title

RETURN & EXCHANGE

Last Updated: 12/13/2025

Yoru Studio ("us", "we", or "our") provides a 30-day return-and-exchange policy for all products purchased from our website.

1. Eligibility

We accept returns within 30 days of delivery under the following conditions:
- The item must be unworn, unused, and unaltered
- The item must be returned in its original packaging
- The item must show no signs of wear, aging, or damage.
Pieces that have been worn or naturally aged are not eligible for return, as each Yoru piece is designed to evolve with its wearer.

2. Process

To initiate a return and exchange, please contact us at contact@yoru.studio within 30 days of the delivery date and include your order number and the reason for the return.
If your return is approved, we will provide you with a return shipping label and instructions for returning the item.
Return and exchange will be processed as credits only. Once we receive your returned item, we will inspect it to ensure that it is in the same condition as when it was shipped to you.
Once the item is confirmed to be in an acceptable condition, we will issue the credits to the original purchase account.
A new order needs to be placed for the the item you wish to exchange.

3. Shipping Costs

For approved returns: we will provide a return shipping label for eligible returns. However, the cost of shipping will be deducted from the issued store credits unless the return is due to an error on our part, such as a defective or incorrect item.

4. Crafting Defects

Every Yoru piece is handcrafted to high standards. In case of your jewelry piece arrives with a confirmed crafting defect:
- You may choose between a replacement or a full refund to the original payment method.
- Refunds will be processed within 10 business days after inspection and approval.
Each Yoru piece is intentionally handcrafted and finished to preserve its natural texture and depth. We do not fully polish our pieces to a high-gloss perfection, as subtle surface variations, soft markings, and an aged, vintage character are part of the design philosophy. These characteristics are intentional and inherent to the piece’s aesthetic. They are not considered defects.

5. Limitations of Liability

This Return & Exchange Policy constitutes the sole and exclusive remedy regarding product returns. Yoru Studio disclaims all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, Yoru Studio shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products.

6. Changes to this Policy